Legal
Privacy policy
This policy covers data Zway collects through this website and through client engagements. In short: we collect what you send us in a form, we store it to reply to you, we do not sell it, and you can ask for it to be deleted at any time by emailing us.
Last reviewed 28 August 2026
What we collect from this website
When you submit the demo or access form, we collect the information you enter: your name, email address, company, website, stage, team size, current channels, bottleneck, timeline, and anything you write in a free-text field. We also record which page you submitted from.
We use Google Tag Manager and Google Analytics to understand which pages get read and where visitors come from. Google Analytics sets cookies to do this and, like any analytics tool, sends data to Google. We use it to measure traffic, not to target you with advertising, and we do not run advertising trackers or pixels on this site.
Why we collect it
To reply to you, to prepare for a call, and to decide whether we are a fit. That is the entire purpose. We do not sell personal data, we do not share it with advertisers, and we do not add you to unrelated mailing lists because you filled in a demo form.
Where it is stored
Form submissions are stored in Supabase. Notification emails are sent through Resend. Both are processors acting on our instructions. Access to the stored records is limited to the people who need it to respond to you.
Client engagement data
If you become a client, we additionally hold the material needed to do the work: your company documents, the content produced for you, and the access required to publish on the channels you authorise. We prefer delegated access, such as an admin role on your own page, over shared passwords. Where a credential is unavoidable, it is held in a managed secrets store rather than in a document or a chat message.
Your data is scoped to your account. It is not pooled with other clients and it is not used to do work for anyone else.
How long we keep it
Enquiries that do not become engagements are kept for up to twenty-four months so we recognise you if you come back, then deleted. Client records are kept for the duration of the engagement and for as long afterwards as we are legally required to retain business records.
Your rights
You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Email hello@zway.ai and we will action it. We will not ask you to justify the request, and we will confirm in writing when it is done.
Depending on where you live you may also have the right to object to processing, to restrict it, or to complain to a data protection authority. Nothing in this policy limits those rights.
Access revocation
When an engagement ends, our access to your accounts is revoked and the accounts remain entirely yours, because they always were. Your source documents are handed over. You can request deletion of the working data we hold at the same time.
Changes to this policy
If we change this policy materially, we will change the reviewed date at the top and, for existing clients, tell you directly rather than relying on you noticing.
Contact
Questions about this policy, or about anything we hold, go to hello@zway.ai. Our approach to accounts, disclosure, and what we refuse to do is set out separately on trust and ethics.